Why does my email account show that it is Pending Setup: MX Error?
When setting up an email account, if the system cannot verify your email account is using the correct MX records, the status becomes Pending Setup: MX Error. If and when the MX records are corrected, the status becomes Active. If the Pending Setup: MX Error status remains, the MX records you specified in your hosting provider or domain name system manager, or the Cnames you've specified, may be incorrect. Your hosting provider is where your domain is hosted; your domain name system manager is a third-party domain manager where you might manage your domain settings, such as your DNS servers or MX records.
You can retry the MX validation or update your MX records to attempt to resolve the issue.
To Resubmit your MX Records for Validation
Click the Retry link next to the Pending Setup: MX Error status message.
To Change the MX Record
- Log on to your hosting provider or third-party domain name system manager.
- Change your MX records to:
- MX 0 - smtp.secureserver.net.
- MX 10 - mailstore1.secureserver.net.
NOTE: Be sure to include trailing dot (.) at the end of any fully-qualified domain names (for example, smtp.secureserver.net.) MX Records can take up to 24 hours to verify.
NOTE: Using an invalid email username, for example: Catchall@coolexample.com or Admin@coolexample.com, prevents your mx records from setting up correctly.
Changing your Cname Records
- Log on to your hosting provider or third-party domain name system manager.
- Locate the Cnames and set the following:
- email.secureserver.net
- email.secureserver.net
- imap
- imap.secureserver.net
- pop.secureserver.net
- pop
- pop.secureserver.net
- smtp
- smtp.secureserver.net
- webmail
- webmail.secureserver.net
- e
- email.secureserver.net
